Community Support Specialist

Job Description

Figma's platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.

• You'll be the voice of Figma as you help ensure our community has an exceptional experience across our different public platforms and touch-points (community forum, social, etc.)
• Monitor community and social channels (forum, X, Reddit, etc.) providing outstanding technical support and managing escalations to Figma users
• Identify trends, surface improvements, and help scale one-to-many support and engagement
• Gather customer feedback, translate it into actionable insights for product and research teams, and close the loop with users when updates ship

This role has the annual base salary range $43.80 — $63.90 USD. However, job level and actual compensation will be decided based on factors including individual qualifications objectively assessed during the interview process. The listed range is a guideline, and the range for this role may be modified.