UX Writer, AI Tools

📍 Job Overview

Job Title: UX Writer, AI Tools

Company: Figma

Location: San Francisco, CA; New York, NY; United States

Job Type: Full-Time

Category: UX Writing / Content Strategy (with AI focus)

Date Posted: April 14, 2026

Experience Level: 5-10 Years

Remote Status: Hybrid/Remote Flexible (US-based)

🚀 Role Summary

• Drive product strategy and define best practices for language within cutting-edge AI-powered products, focusing on both user inputs and AI outputs.
• Serve as a key collaborator across product design, engineering, applied science, and product management to shape the future of AI interactions.
• Build and maintain critical language systems, including taxonomies and glossaries, for human and agentic consumption to ensure consistency and clarity.
• Evaluate and enhance the quality of AI-generated language, ensuring it aligns with user needs and product goals.
• Craft compelling product narratives and user experiences that leverage AI capabilities to accelerate design and development workflows.

📝 Enhancement Note: This role is positioned at the intersection of UX Writing, Content Strategy, and Artificial Intelligence, with a strong emphasis on "content engineering" and systems thinking. The focus on AI tools and "agentic ingestion" suggests a need for candidates comfortable with the technical underpinnings of AI and its application in product development.

📈 Primary Responsibilities

• Contribute significantly to the overarching product strategy for Figma's AI offerings, influencing the direction and roadmap.
• Establish and champion best practices for UX writing within AI-driven products, encompassing prompt design, interaction patterns, and output clarity.
• Foster deep, collaborative partnerships with Product Designers, Product Managers, Product Marketing Managers, Engineers, Applied Scientists, AI Researchers, and fellow UX Writers.
• Develop and manage comprehensive language systems, including taxonomies, glossaries, and style guides, tailored for both human users and AI agents.
• Implement frameworks and methodologies for measuring and evaluating the quality, effectiveness, and user satisfaction of AI-generated language.
• Actively participate in the end-to-end user experience design process, from ideation and concept development to iterative refinement and launch.
• Create and articulate clear, persuasive product narratives that communicate user needs, opportunities, and the strategic value of AI integrations.

📝 Enhancement Note: The responsibilities highlight a strategic and systems-level approach to UX writing within a rapidly evolving AI product landscape. The emphasis on "agentic ingestion" and "evaluating AI-generated language" indicates a need for analytical skills beyond traditional UX writing tasks.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in English, Communications, HCI, Computer Science, or a related field is typically expected for roles of this seniority.

Experience: 5+ years of professional experience in UX writing, content design, or a closely related field, with a demonstrable focus on complex user experiences and product narratives.

Required Skills

• Proven ability to craft simple, intuitive, and impactful language solutions for complex user interfaces and product functionalities.
• Proficiency in collaborating effectively within both design (e.g., Figma) and technical (e.g., GitHub) environments.
• Expertise in developing systems-oriented, cohesive product narratives that extend beyond simple string localization.
• Deep understanding of the behavior, architecture, and development lifecycle of modern AI products.

Preferred Skills

• Prior experience writing system prompts, designing agent behaviors, or developing other AI-powered features.
• Familiarity with working directly with code, APIs, or other developer tooling.
• A strong track record of leading "0-to-1" initiatives and navigating ambiguous, fast-moving product spaces.

📝 Enhancement Note: The qualifications emphasize a blend of strong writing craft, strategic thinking, technical fluency, and collaborative prowess, particularly in the context of AI. The "0-to-1" experience suggests a need for individuals comfortable with pioneering new product areas.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials

• Showcase at least 2-3 detailed case studies demonstrating your ability to tackle complex UX writing challenges, ideally involving AI or advanced technology.
• For each case study, clearly articulate the problem, your specific role and contributions, the design and content process, and the measurable impact or outcomes.
• Include examples of systems-level thinking, such as the development or application of content taxonomies, glossaries, or style guides.
• Highlight instances where you've collaborated closely with design, product management, and engineering teams to deliver user-centered language solutions.

Process Documentation

• Evidence of defining and implementing content strategies for new features or products, particularly those involving AI.
• Examples of designing and maintaining content systems, including taxonomies, term bases, or glossaries, that support consistency and scalability.
• Documentation of how you've measured the effectiveness of UX copy, particularly in AI-generated content scenarios.
• Workflow examples illustrating your collaboration with designers, PMs, and engineers throughout the product development lifecycle.

📝 Enhancement Note: Given the role's focus on AI and systems, a portfolio that emphasizes structured thinking, process definition, and measurable impact within technical or novel product areas will be highly valued. Demonstrating an understanding of content as a system, not just individual strings, is crucial.

💵 Compensation & Benefits

Salary Range: $153,000 - $250,000 USD annually.

Note: This range is for roles based in Figma's San Francisco or New York hub offices. For remote roles within the US, compensation will be localized and may fall between 80% and 100% of this range based on the employee's work location. Actual compensation will be determined by factors such as qualifications, experience, scope of the role, and market conditions.

Benefits

• Equity grants
• Comprehensive health, dental, and vision insurance
• Retirement plan with company contribution
• Generous parental leave and reproductive/family planning support
• Mental health and wellness benefits
• Ample Paid Time Off (PTO)
• Company-wide recharge days
• Learning and development stipend
• Work-from-home stipend
• Cell phone reimbursement
• Annual bonus plan (for eligible non-sales roles)

Working Hours: Typically 40 hours per week, with flexibility expected due to the nature of product development and cross-functional collaboration.

📝 Enhancement Note: The salary range indicates a senior-level position. The comprehensive benefits package reflects a commitment to employee well-being and professional development, common for established tech companies. The localization of pay for remote employees is a standard practice.

🎯 Team & Company Context

🏢 Company Culture

Industry: Software / Design Technology / SaaS

Company Size: Figma is a rapidly growing, well-established unicorn in the tech industry, likely employing over 1,000 individuals globally. Its significant growth trajectory suggests a dynamic and fast-paced environment.

Founded: 2012. Figma has revolutionized the design tool landscape, becoming a dominant player in collaborative design.

Team Structure

• The UX Writing team is likely a specialized function within the broader Product Design organization, working closely with Product Management and Engineering.
• Senior UX Writers often collaborate directly with Design Leads, Group PMs, and Engineering Managers on high-priority initiatives.

Methodology

• Data-driven decision-making, utilizing user research, analytics, and A/B testing to inform content strategy and product improvements.
• Agile development methodologies, emphasizing iterative design, rapid prototyping, and continuous feedback loops.
• A strong focus on user-centered design principles, ensuring all language choices support intuitive usability and positive user experiences.
• Emphasis on building scalable content systems and leveraging technology (including AI) to enhance efficiency and impact.

Company Website: https://www.figma.com/

📝 Enhancement Note: Figma's culture is known for its emphasis on collaboration, innovation, and empowering designers. The integration of AI into their platform signifies a forward-thinking approach. The "Grow as you go" value suggests an environment that supports learning and professional development, even for senior roles.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior UX Writer role, indicating a high level of autonomy, strategic influence, and responsibility. It's a critical individual contributor role focused on shaping key product areas, particularly new AI initiatives.

Reporting Structure: Likely reports to a Head of UX Writing, Director of Product Design, or a similar senior leadership position within the Product organization. Will work closely with product leadership across design, engineering, and product management.

Operations Impact: The role has a direct impact on user adoption, engagement, and satisfaction with Figma's AI features. By defining clear and effective language, this position directly influences how users understand and leverage powerful AI capabilities, thereby contributing to product adoption and revenue growth.

Growth Opportunities

• Deep specialization in AI content strategy and the emerging field of content engineering.
• Opportunity to define and lead the UX writing approach for entirely new product categories within Figma.
• Potential to mentor junior UX writers and contribute to the growth and maturity of the UX writing discipline at Figma.
• Advancement into leadership roles (e.g., Senior Manager, Lead UX Writer) or a principal/staff UX writer track focused on deep technical expertise.

📝 Enhancement Note: This role offers a significant opportunity for career advancement by positioning the candidate at the forefront of AI integration in design tools. The emphasis on "0-to-1" initiatives suggests a path for those who thrive in building new domains.

🌐 Work Environment

Office Type: Figma operates with a hybrid work model, offering options for both in-office and remote work. Their hubs in San Francisco and New York provide collaborative spaces for teams.

Office Location(s): San Francisco, CA; New York, NY. The role can also be performed remotely within the United States.

Workspace Context

• Collaborative and innovative environment designed to foster creativity and cross-functional teamwork.
• Access to Figma's own powerful design tools and a modern technology stack, including AI development platforms.
• Opportunities for spontaneous collaboration and knowledge sharing within the office hubs, alongside structured remote collaboration practices.

Work Schedule: Standard full-time hours, with an expectation of flexibility to accommodate global teams, product launch cycles, and the dynamic nature of AI development.

📝 Enhancement Note: The hybrid and remote-flexible nature of the role offers significant autonomy, requiring strong self-management skills. The emphasis on collaboration, even in a hybrid setting, suggests a culture that values team interaction and shared problem-solving.

📄 Application & Portfolio Review Process

Interview Process

• Initial Screening: A recruiter or hiring manager will review your application and portfolio. Be sure your resume and portfolio clearly highlight relevant AI and UX writing experience.
• Portfolio Review & Technical Interview: Expect a deep dive into your portfolio, focusing on your process, strategic thinking, and how you've handled complex UX writing challenges, especially those involving AI. This may include a take-home assignment or a live portfolio presentation.
• Cross-Functional Interviews: Interviews with Product Designers, Product Managers, Engineers, and Applied Scientists to assess collaboration skills, technical understanding, and strategic alignment.
• Leadership Interview: A final interview with senior leadership to discuss your vision, leadership potential, and cultural fit.

Portfolio Review Tips

• Focus on AI & Systems: Prioritize case studies that showcase your work with AI, complex systems, or "0-to-1" initiatives.
• Quantify Impact: Whenever possible, include metrics and data to demonstrate the impact of your UX writing on user behavior, engagement, or product success.
• Showcase Process: Clearly articulate your thought process, research methods, and iterative design approach. Explain why you made specific content decisions.
• Highlight Collaboration: Demonstrate how you partnered effectively with cross-functional teams, especially engineers and AI researchers.
• Tailor to Figma: Research Figma's product and recent announcements, particularly around AI, and tailor your presentation to show how your skills align with their strategic goals.

Challenge Preparation

• Be prepared for a practical exercise that might involve critiquing existing AI copy, rewriting prompts, or designing microcopy for a new AI feature.
• Practice articulating your UX writing strategy and rationale concisely and persuasively.
• Prepare to discuss your understanding of AI concepts, prompt engineering, and interaction design principles as they relate to language.

📝 Enhancement Note: The interview process is likely rigorous, emphasizing practical application, strategic thinking, and collaborative capabilities, especially concerning AI. A well-curated portfolio is critical for demonstrating suitability for this specialized role.

🛠 Tools & Technology Stack

Primary Tools

• Figma: Essential for design collaboration and iteration. Proficiency is a requirement.
• GitHub: Expected for collaboration within a technical environment, likely for version control of content assets or integration with developer workflows.
• AI/ML Platforms: Familiarity with tools and platforms used for developing and deploying AI models, even if not directly hands-on.
• Content Management Systems (CMS): Experience with tools for managing and deploying large-scale content.

Analytics & Reporting

• Data Analysis Tools: Proficiency in tools like Amplitude, Mixpanel, or similar platforms for tracking user behavior and content performance.
• A/B Testing Tools: Experience with tools that facilitate experimentation and optimization of copy.

CRM & Automation

• While not directly a CRM role, understanding how content integrates with user journeys and product workflows is key. Familiarity with automation tools for content deployment or workflow management could be beneficial.

📝 Enhancement Note: The explicit mention of Figma and GitHub points to a need for hands-on experience with these core product development tools. Familiarity with AI development tools and analytics platforms will be highly advantageous.

👥 Team Culture & Values

Operations Values

• Grow as you go: Embraces continuous learning, skill development, and adapting to new challenges, particularly in the rapidly evolving AI space.
• Collaboration: Strong emphasis on working effectively with diverse teams, valuing input from all disciplines to achieve shared goals.
• User-Centricity: A deep commitment to understanding and serving user needs through intuitive design and clear communication.
• Craftsmanship: A dedication to high-quality execution in all aspects of product development, including language.
• Innovation: Encourages exploration of new technologies and approaches, especially in areas like AI.

Collaboration Style

• Highly collaborative, with a focus on building consensus and driving outcomes through cross-functional partnerships.
• Open communication and feedback loops are encouraged to foster continuous improvement.
• A proactive approach to identifying and addressing potential issues or opportunities across teams.

📝 Enhancement Note: Figma's culture appears to foster a growth mindset and a strong emphasis on collaborative innovation, which is particularly relevant for a role at the forefront of AI development.

⚡ Challenges & Growth Opportunities

Challenges

• Navigating the ambiguity of emerging AI technologies and defining best practices for UX writing in these new domains.
• Balancing the need for clear, user-friendly language with the technical complexities of AI models and outputs.
• Ensuring consistency and quality across a broad product suite that may be rapidly evolving with AI features.

Learning & Development Opportunities

• Deepen expertise in AI product development, prompt engineering, and natural language generation.
• Gain exposure to cutting-edge AI research and its application in user-facing products.
• Develop leadership skills by influencing product strategy and mentoring other team members.
• Participate in industry conferences and training focused on AI, UX, and content strategy.

📝 Enhancement Note: This role presents a unique opportunity to be a pioneer in the field of AI-driven UX writing, offering significant challenges and commensurate growth potential.

💡 Interview Preparation

Strategy Questions

• "How would you approach defining the voice and tone for an AI assistant that needs to be both helpful and creative?" (Focus on process, defining principles, and examples.)
• "Describe a time you had to collaborate with engineers or data scientists on a complex technical feature. What was your role, and how did you ensure the user experience was prioritized?" (Highlight cross-functional collaboration and problem-solving.)

Company & Culture Questions

• "How does Figma's 'Grow as you go' value resonate with your approach to career development, especially in the context of AI?" (Show alignment with company values and a growth mindset.)
• "What excites you most about Figma's mission and its approach to collaborative design?" (Demonstrate genuine interest and understanding of the company.)

Portfolio Presentation Strategy

• Structure for Impact: Begin with a high-level overview of your key contributions and the impact of your work.
• AI & Systems Focus: Clearly label and present projects that demonstrate your experience with AI, complex systems, or "0-to-1" initiatives.
• Data-Driven Storytelling: Weave in metrics and user feedback to support your narrative and showcase the ROI of your work.
• Process Walkthrough: For each case study, explain your methodology, the challenges you faced, and how you iterated to find solutions.
• Figma Alignment: Connect your experience and skills directly to Figma's product, mission, and the specific requirements of this AI UX Writer role.

📝 Enhancement Note: Candidates should prepare to discuss their understanding of AI, their process for tackling ambiguity, and their ability to collaborate effectively within a product team. The portfolio presentation is a critical component to showcase practical skills and strategic thinking.

📌 Application Steps

To apply for this UX Writer, AI Tools position

• Submit your application through the provided link on the Greenhouse job board.
• Curate Your Portfolio: Select 2-3 of your strongest case studies that best highlight your experience with complex UX writing, AI-related projects, systems thinking, and cross-functional collaboration. Ensure each case study clearly outlines the problem, your role, your process, and the outcomes.
• Tailor Your Resume: Update your resume to emphasize keywords related to UX writing, content strategy, AI, product development, Figma, GitHub, and system design. Quantify achievements wherever possible.
• Prepare Your Narrative: Practice articulating your experience, your approach to AI and UX writing, and why you are a strong fit for Figma. Be ready to walk through your portfolio with confidence.
• Research Figma: Thoroughly research Figma's product, its AI initiatives, company culture, and recent news. Understand their mission and how this role contributes to it.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions based on the provided data and general industry knowledge. All details should be verified directly with Figma's recruitment team before making application decisions. The role title, while "UX Writer, AI Tools," strongly implies a "content engineering" or "AI Content Strategist" function.