Summary

As Executive Assistant to the VP, Product Support, you’ll be responsible for keeping the Product Support team organized, aligned and helping them focus on scaling for growth and fine tuning our product support offerings. In this role, you will directly manage the day-to-day administrative and operational needs. You will also work cross-functionally to collaborate with broader Marketing Org and collaborators across Figma.

Must Have

Provide direct support to the VP and light assistance to their Directors on the leadership team.
Act as the delegate signing off expenses, PO approval, and various other tooling as needed with careful attention to internal policy.
Be a thought partner with a focus on team cohesion, operations, and planning.
Identify areas to optimize VP’s time and make recommendations in regard to time management, prioritization, and business needs.
Find opportunities for process optimization throughout team and company processes.
Prepare and/or build content, presentations and key documents for the VP using Figma tools.
Partner with the Strategic Program Manager to coordinate large scale planning for monthly and quarterly meetings, in-person leadership and full-team offsites, including working with external venues and internal team members.
Cross functional partnership with Marketing and other internal teams to ensure alignment on projects, company achievements, and internal events.

Good To Have

Curiosity about becoming a guide in our product and an affinity for Figma
Supported teams of 150+ people, bonus points for complex global teams
Previous experience supporting technical support or customer service teams
Desire to be a strategic thought partner to the VP

Perks

equity to employees
health
dental & vision
retirement with company contribution
parental leave & reproductive or family planning support
mental health & wellness benefits
generous PTO
company recharge days
a learning & development stipend
a work from home stipend
cell phone reimbursement
sales incentive pay for most sales roles
annual bonus plan for eligible non-sales roles

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As Executive Assistant to the VP, Product Support, you’ll be responsible for keeping the Product Support team organized, aligned and helping them focus on scaling for growth and fine tuning our product support offerings. In this role, you will directly manage the day-to-day administrative and operational needs. You will also work cross-functionally to collaborate with broader Marketing Org and collaborators across Figma.

This is a full time in-person role that will be based in the Bay Area or San Francisco Hub.

What you’ll do at Figma

Provide direct support to the VP and light assistance to their Directors on the leadership team.
Act as the delegate signing off expenses, PO approval, and various other tooling as needed with careful attention to internal policy.
Be a thought partner with a focus on team cohesion, operations, and planning.
Identify areas to optimize VP’s time and make recommendations in regard to time management, prioritization, and business needs.
Find opportunities for process optimization throughout team and company processes.
Prepare and/or build content, presentations and key documents for the VP using Figma tools.
Partner with the Strategic Program Manager to coordinate large scale planning for monthly and quarterly meetings, in-person leadership and full-team offsites, including working with external venues and internal team members.
Cross functional partnership with Marketing and other internal teams to ensure alignment on projects, company achievements, and internal events.

We'd love to hear from you if you have

7+ years of experience in a sr administrative support role
Experience working in a fast-paced environment and can adapt quickly to changing demands
Stellar communication skills and can connect with a wide range of internal and external partners in person, virtually, and over email
Ability to shift gears and prioritize based on inbound of requests & workload volume
Dedication to being diligent, reliable, and maintaining the strictest confidentiality
Dedication to encouraging inclusivity and navigate initiative through an optimistic lens

While not required, it’s an added plus if you also have:

Curiosity about becoming a guide in our product and an affinity for Figma
Supported teams of 150+ people, bonus points for complex global teams
Previous experience supporting technical support or customer service teams
Desire to be a strategic thought partner to the VP

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Qualifications

Be a thought partner with a focus on team cohesion, operations, and planning
Identify areas to optimize VP’s time and make recommendations in regard to time management, prioritization, and business needs
Cross functional partnership with Marketing and other internal teams to ensure alignment on projects, company achievements, and internal events
Curiosity about becoming a guide in our product and an affinity for Figma
Supported teams of 150+ people, bonus points for complex global teams
Previous experience supporting technical support or customer service teams
Desire to be a strategic thought partner to the VP
7+ years of experience in a sr administrative support role
Experience working in a fast-paced environment and can adapt quickly to changing demands
Stellar communication skills and can connect with a wide range of internal and external partners in person, virtually, and over email
Ability to shift gears and prioritize based on inbound of requests & workload volume
Dedication to being diligent, reliable, and maintaining the strictest confidentiality
Dedication to encouraging inclusivity and navigate initiative through an optimistic lens
Curiosity about becoming a guide in our product and an affinity for Figma
Supported teams of 150+ people, bonus points for complex global teams
Previous experience supporting technical support or customer service teams
Desire to be a strategic thought partner to the VP

Benefits

equity to employees
health
dental & vision
retirement with company contribution
parental leave & reproductive or family planning support
mental health & wellness benefits
generous PTO
company recharge days
a learning & development stipend
a work from home stipend
cell phone reimbursement
sales incentive pay for most sales roles
annual bonus plan for eligible non-sales roles

Responsibilities

As Executive Assistant to the VP, Product Support, you’ll be responsible for keeping the Product Support team organized, aligned and helping them focus on scaling for growth and fine tuning our product support offerings
In this role, you will directly manage the day-to-day administrative and operational needs
You will also work cross-functionally to collaborate with broader Marketing Org and collaborators across Figma
Provide direct support to the VP and light assistance to their Directors on the leadership team
Act as the delegate signing off expenses, PO approval, and various other tooling as needed with careful attention to internal policy
Find opportunities for process optimization throughout team and company processes
Prepare and/or build content, presentations and key documents for the VP using Figma tools
Partner with the Strategic Program Manager to coordinate large scale planning for monthly and quarterly meetings, in-person leadership and full-team offsites, including working with external venues and internal team members
As Executive Assistant to the VP, Product Support, you’ll be responsible for keeping the Product Support team organized, aligned and helping them focus on scaling for growth and fine tuning our product support offerings
In this role, you will directly manage the day-to-day administrative and operational needs
You will also work cross-functionally to collaborate with broader Marketing Org and collaborators across Figma
This is a full time in-person role that will be based in the Bay Area or San Francisco Hub
Provide direct support to the VP and light assistance to their Directors on the leadership team
Act as the delegate signing off expenses, PO approval, and various other tooling as needed with careful attention to internal policy
Be a thought partner with a focus on team cohesion, operations, and planning
Identify areas to optimize VP’s time and make recommendations in regard to time management, prioritization, and business needs
Find opportunities for process optimization throughout team and company processes
Prepare and/or build content, presentations and key documents for the VP using Figma tools
Partner with the Strategic Program Manager to coordinate large scale planning for monthly and quarterly meetings, in-person leadership and full-team offsites, including working with external venues and internal team members
Cross functional partnership with Marketing and other internal teams to ensure alignment on projects, company achievements, and internal events

Executive Assistant, Product Support

Job Type