Summary

Figma is expanding its team of passionate creatives and builders, dedicated to making design accessible to all through its platform. As an Order Management Analyst, you will be crucial to the company’s daily operations, month-end close processes, reporting, and operational procedures. This full-time role, reporting to the Order Management Manager, requires a detail-oriented, organized, and self-starting individual capable of working independently and meeting deadlines in a fast-paced environment.

Must Have

Review and approve order forms to ensure they align with company policies and revenue recognition rules
Perform data quality checks and ensure data integrity by auditing order forms, and coordinate with internal teams to investigate discrepancies or reconciling items and follow up to conclusion
Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements
Collaborate with cross-functional teams to address internal inquiries about billing issues
Ensure internal compliance with established policies
Ad-hoc projects as they arise

Good To Have

Experience with Salesforce Revenue Cloud
Public company experience and SOX controls

Perks

Equity
Health insurance
Dental insurance
Vision insurance
Retirement with company contribution
Parental leave
Reproductive or family planning support
Mental health & wellness benefits
Generous PTO
Company recharge days
Learning & development stipend
Work from home stipend
Cell phone reimbursement
Annual bonus plan (for eligible non-sales roles)

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

As an Order Management Analyst, you will be a critical part of the company’s day-to-day and month-end close processes, reporting, and operational procedures. As a member of the broader Accounting team, the ideal candidate will be detail-oriented, organized, a self-starter who can work independently, and meet deadlines in a fast paced environment. This role will report to the Order Management Manager.

This is a full time role that can be held from our San Francisco hub or worked during Pacific timezone hours.

What you’ll do at Figma

Review and approve order forms to ensure they align with company policies and revenue recognition rules
Perform data quality checks and ensure data integrity by auditing order forms, and coordinate with internal teams to investigate discrepancies or reconciling items and follow up to conclusion
Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements
Collaborate with cross-functional teams to address internal inquiries about billing issues
Ensure internal compliance with established policies
Ad-hoc projects as they arise

We'd love to hear from you if you have

2+ years of experience in order management
Experience working for a fast-paced SaaS business
Experience working with a payment processor (e.g. Stripe, Square, Paypal, etc.)
Excellent verbal and written communication skills
Strong analytical and problem-solving skills, detail oriented with emphasis on accuracy
Strong Excel skills

While not required, it’s an added plus if you also have:

Experience with Salesforce Revenue Cloud
Public company experience and SOX controls

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.

Hourly Base Pay Range (SF/NY Hub)

$39.90 - $71.20 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice.

Qualifications

Ad-hoc projects as they arise
Experience with Salesforce Revenue Cloud
Public company experience and SOX controls
2+ years of experience in order management
Experience working for a fast-paced SaaS business
Experience working with a payment processor (e.g
Stripe, Square, Paypal, etc.)
Excellent verbal and written communication skills
Strong analytical and problem-solving skills, detail oriented with emphasis on accuracy
Strong Excel skills
Experience with Salesforce Revenue Cloud
Public company experience and SOX controls

Benefits

Equity
Health insurance
Dental insurance
Vision insurance
Retirement with company contribution
Parental leave
Reproductive or family planning support
Mental health & wellness benefits
Generous PTO
Company recharge days
Learning & development stipend
Work from home stipend
Cell phone reimbursement
Annual bonus plan (for eligible non-sales roles)
If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location
For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range
Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement
Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles
Figma’s compensation and benefits are subject to change and may be modified in the future
Hourly Base Pay Range (SF/NY Hub):
$39.90 - $71.20 USD

Responsibilities

As an Order Management Analyst, you will be crucial to the company’s daily operations, month-end close processes, reporting, and operational procedures
This full-time role, reporting to the Order Management Manager, requires a detail-oriented, organized, and self-starting individual capable of working independently and meeting deadlines in a fast-paced environment
Review and approve order forms to ensure they align with company policies and revenue recognition rules
Perform data quality checks and ensure data integrity by auditing order forms, and coordinate with internal teams to investigate discrepancies or reconciling items and follow up to conclusion
Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements
Collaborate with cross-functional teams to address internal inquiries about billing issues
Ensure internal compliance with established policies
As an Order Management Analyst, you will be a critical part of the company’s day-to-day and month-end close processes, reporting, and operational procedures
As a member of the broader Accounting team, the ideal candidate will be detail-oriented, organized, a self-starter who can work independently, and meet deadlines in a fast paced environment
This role will report to the Order Management Manager
This is a full time role that can be held from our San Francisco hub or worked during Pacific timezone hours
Review and approve order forms to ensure they align with company policies and revenue recognition rules
Perform data quality checks and ensure data integrity by auditing order forms, and coordinate with internal teams to investigate discrepancies or reconciling items and follow up to conclusion
Process orders accurately and timely by following internal processes and procedures, while maintaining SLA requirements
Collaborate with cross-functional teams to address internal inquiries about billing issues
Ensure internal compliance with established policies
Ad-hoc projects as they arise
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers

Order Management Analyst

Job Type