Figma design for Customer and Agent platform

# UI/UX Designer Needed - Suspension Service Portal Redesign (Figma)

## About Us

We are Suspension Center, a Swiss-based suspension service company specializing in professional maintenance and tuning of bike suspension elements. While we have an established website design, we're open to evolving our visual language to create a cohesive experience across all platforms.

## Project Scope

We need complete Figma designs for our customer and agent portals. The design should create a harmonious connection between our website and portal while potentially introducing fresh design elements that could be applied back to our website later. We're looking for a cohesive ecosystem rather than a rigid match to existing designs.

## Design Approach

- Feel free to suggest improvements to our current design system

- The portal and website should feel like part of the same family, but the portal can introduce new patterns where needed

- We're open to evolving our current design language if it benefits the overall user experience

- Focus on creating a consistent experience while optimizing for portal-specific needs

## Deliverables Required

- Complete Figma designs for customer portal

- Complete Figma designs for agent/admin portal

- Responsive designs (mobile, tablet, desktop)

- Updated/enhanced component library that bridges website and portal needs

- Interactive prototypes for main user flows

- Suggestions for website updates to maintain consistency (if applicable)

## We Provide

- Access to our current portal (via screencast)

- Detailed user stories in ClickUp

- Current website design for reference

- Existing brand guidelines

- Quick feedback on designs

## Key Features to Design

Customer Portal:

- Service registration flow

- Service status tracking

- Communication interface

- Profile management

Agent Portal:

- Service request management

- Customer communication interface

- Service status updates

- Administrative functions

## Requirements for Designer

- Strong portfolio with similar portal/dashboard projects

- Experience in creating cohesive design systems

- Ability to create clean, modern, and user-friendly interfaces

- Understanding of user experience best practices

- Excellent Figma skills

- Strategic thinking about design systems

Please include in your proposal:

- Links to similar portal/dashboard designs

- Examples of how you've unified different platforms under one design system

- Your process for approaching this project

- Estimated timeline

- Your hourly rate or fixed price quote

We're excited to work with a designer who can help us create a unified yet flexible design system that serves both our website and portal needs while maintaining a premium feel throughout.